Contact Support

Contact Customer Support

These are the most common 5 questions we get for support, please check to see if your question can be answered here before contacting our support team:

I need a new copy of the program....

When you purchase PTM download only, you have 24 hours to use your link to get the download.  You must save a copy of the installation program in case your computer ever crashes or you get a new computer.  We do not offer fresh download links for security reasons.

My computer crashed and I need to reinstall....

Run the installation again, either from your CD-ROM or from your saved and backed-up download file as recommended when downloading.  To keep your data, copy the file pt.mdb over to the new computer.  It is the file called pt.mdb in the folder where you installed the program, usually "c:\program files\poker tournament manager".


I want to move the program to a new computer...

Run the installation on the new program, either from your CD-ROM or from your saved and backed-up download file as recommended when downloading.  To keep your data, copy the file pt.mdb over to the new computer.  It is the file called pt.mdb in the folder where you installed the program, usually "c:\program files\poker tournament manager".


I am getting an error when trying to upload...

This occurs most often when you switch to a new computer. You need to redownload and install the posting toolkit here: Posting Toolkit.


Can I get a free trial? 

Yes, from the last page of our free online tour. 

Contact Support

If none of the above frequently asked questions could provide you with assistance, please email support at support@pokertournamentmanager.com .