Support

Updates

Version 5.x - Upgrade from 2.x, 3.x, or 4.x

Service Releases

Version 4.X Service Releases

IMPORTANT:  Do not download the version 4.X service release if you are still using version 3.x.   You must upgrade to version 4 prior to updating any service releases.

Download Version 4.0.8 Service Release (for existing customers)

New Fixes & Features include:

• Added select all when adding players to a tournament.
• Added ability to Export tournament setup info like blinds and antes for printing.
• Added resizing of columns in the stats window within the program.

Version 3.X Service Releases

Download Version 3.5.7 Service Release (for existing customers)

New Fixes & Features include:

• Home Poker Tour export
• Awards/Bounties were not deleting properly.
• Warning added when trying to use the auto-level setup feature with settings that did not allow a tourney to be setup with real times.
• Timer now stops when the last player is eliminated.
• Added ability to change a league manager’s name.

View our Support and Upgrade Policy.

Customer Support/Frequently Asked Questions

Before emailing support, please check to see if your question can be answered by one of the following frequently asked support questions below:

How Can I display the Poker Tournament Software on my TV? 

Most newer computers, especially laptops, have an s-video output. You can either connect the s-video directly to your TV if your TV has an s-video input, or purchase a converter from s-video to RCA. 


Is a TV required to use Poker Tournament Manager? 

No. Using a TV will normally provide a larger viewing area, but a laptop or PC within viewing range is all that is required. 


Will Poker Tournament Manager save results from previous tournaments? 

Absolutely. All tournaments are saved and can be viewed later. Additionally, you can view stats for previously held tournaments to see which players win the most money, place the highest on average, and more. 


How many players will the application support in a tournament? 

Poker Tournament Manager is designed to be useful for small games, from 2 to 8 people, on up to very large tournaments with hundreds of players at many tables. There is no limit to the number of players. 


What type of blind/ante structure is supported? 

Poker Tournament Manager supports single and double blinds, antes, and raises, and all are optional. 


How many tournaments and players can I have? 

Poker Tournament Manager can store an unlimited number of tournaments per league, and an unlimited number of players as well.   


Will the program "burn" into my TV screen if I use it frequently? 

Poker Tournament Manager offers a "screen saver" screen which rotates the screen to assist with this concern. To change your mode, select the View button from the Tournament Management screen.

Why do I have to reboot before installing?

Depending on your computer, sometimes you may be asked to reboot during the first part of the installation. In this case, reboot when prompted, and then rerun PokerTournamentManager.exe when your system is finished rebooting.


What is a League?

A league groups a number of players together for a series of tournaments. For example, a regular Friday night game might be classified as a league and a larger monthly tournament with additional people might be another league. Stats can be viewed for a league.


What is a Tournament?

A tournament includes the players from a league who are participating in a game, including the buyins, the table assignments, the payouts, and the results.


How do I start a New Tournament?

Select the league this tournament will belong to from the drop down list, and then press the New Tournament button. Fill in the tournament settings when prompted. A good habit when naming your tournament is to include the date in the description for easy reference later. An example might be 1/15/2004-1 for the first game on that day.


How do I Open a previous Tournament?

Select the league the tournament belonged to from the drop down list, select the tournament you wish to open, and press the Open tournament button. You will be taken to the Tournament Manager.

How do I create a New League?

Select the Manage button, then follow choices.


How do I Delete or Rename a league?

Select the Manage button, then follow choices.


How can I view the Statistics for a League?

To view the stats for a league, select the League you wish to see the stats for from the drop down box and then press View Stats.


How Can I Export a List of Player Names and Addresses?

To export a list of players and their demographic details for a league or a specific tournament, select the League and/or Tournament and press Export to File. When prompted, enter a file name and press OK. The data will be saved as a CSV (Comma Separated Values) file, which is readable by word processors and spreadsheets.


How do I add players to the Tournament?

Add players to a tournament by pressing the Players button at the bottom of the screen. You can either select from the list of existing players for the league or add new players to the league.


How do I switch views?

Select the View: button and choose the view you wish to see.


How do I turn the Rotating Screen Option On/Off?

Select the View: button and select the Rotate menu.


How does a player buy-in?

Change the view to the Player view. If the player is already added to the tournament, select the player from the list on the Player view, and press Buy-in. If the player is not yet bought in, you can select the Include Default Buyin option when adding a player.


How does a player rebuy or add-on chips?

Change the view to the Player view. Select the player from the list on the Player view, and press Rebuy or Add-on. Rebuy’s and Add-on’s can be limited to a maximum number or allowed only during certain times per the tournament settings.


How do I eliminate or un-eliminate players as they go out of the Tournament?

Change the view to the Player view. Select the player from the list on the Player view, and press Eliminate. If you accidentally eliminate a player, you can un-eliminate them by selecting them from the list and pressing Un-Eliminate.


How do I get seat assignments for the tournament?

Press the Tables button. Seats will be assigned using a letter for the table and a number for the seat. You can adjust the maximum number of players per table by pressing the Tournament Settings button.


How do I control the poker clock?

You can Start, Pause, and Reset the timer by pressing the Clock button on the lower left.


How can I change the blinds?

Click on the blinds or press the Settings button.


How can I change the minutes per session?

Click on the Tournament Settings button.


How can I change the payouts?

Click on the payouts or press the Tournament Settings button.


How can I view all calculated payouts?

If you are using percentages for payouts, select the View button and choose Payouts. To see the House Payout (if set), select View and choose Manager Report.


Can I Change the Appearance of the Screen?

Yes. Press the View button and select View Options to change the screen being viewed or to adjust the screens included in the rotation. To change colors or other appearance options press the View button and then select Appearance.


How do I display the tournament on my TV?

Most desktop PC’s and laptops have an s-video output. If your TV does not have an s-video input, you can get adapters to convert to RCA input.


How Can I Export Tournament Information?

To export tournament information, Press Export and then select the type of export desired –Tournament Manager Report, the Player list with Results, or the Player list with names and demographic info. When prompted, enter a file name and press OK. The data will be saved as a CSV (Comma Separated Values) file, which is readable by word processors and spreadsheets.


What are the Session Management Types?

Manual - Manually Adjust Blinds/Ante/Raises After Each Session After each session you must set the ante/blinds/raises to the desired amount and restart the timer. Breaks are not managed under this setting.

Semi Automated - Auto Double Blinds/Ante/Raises and Restart Clock After each session the ante/blinds/raises will double and the timer will automatically restart. Breaks are not managed under this setting.

Fully Automated - Use Session Presets (Recommended) Recommended to enjoy the full feature set in Poker Tournament Manager. You can set the details for each session, including breaks after sessions, and the tournament will run start to finish with assistance.


Can I have breaks after sessions?

Yes, when using the fully automated mode. Enter the number of minutes desired for the break in the preset session levels list. Enter 0 for no break.


Can the House Collect a Fee?

If your buyin includes a fee, like 20$ to buyin plus a 2$ fee, set the ‘Buyin Amount’ to 20, and the ‘Plus House Fee’ box to 2. You can see the total fees collected from the Manager report when in the Tournament screen.


Can I Allow Rebuy’s and Add-on’s?

Yes, check the Allow Rebuy’s or Allow Add-on’s options to turn on, and then add any restrictions as needed, such as limiting the number allowed or restricting the time Rebuy’s or Add-on’s can be purchased.


Can I Hide Chips?

Yes. If you use less than 6 different chip colors set any used to Not Used.


Can the House Collect A portion of the Pot?

Yes, when specifying payouts you can optionally have the House collect a portion. If the house should not collect a portion of the pot, set the House row to0.


Contact Support

Contact Customer Support